Overview
Guest Services Officer Jobs in UAE at AccorHotel
Warmly greet and welcome guests ensuring a smooth and efficient check-in process Provide friendly and professional assistance with guest inquiries, requests, and concerns Manage room assignments, guest accounts, and billing processes with accuracy and
attention to detail
Coordinate with other departments to fulfill
guest needs
and resolve any issues promptly Handle reservation modifications, cancellations, and special requests efficiently Maintain
up-to-date
knowledge of hotel amenities, services, and local attractions to provide informed recommendations to guests Process payments and handle cash transactions accurately Ensure the front desk area is organized, clean, and presentable at all times Assist with concierge services including arranging transportation and making reservations Support team members during peak hours and handle multiple tasks simultaneously Comply with all hotel policies, procedures, and safety standards
Qualifications:
Knowledge and
Experience:
Diploma in Tourism / Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing, and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies:
Good
communication
and customer contact skills
Service-oriented
with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Remote Work
: Â No
Employment Type:
Full-time #J-18808-Ljbffr
Title: Guest Services Officer
Company: AccorHotel
Location: UAE
Category: Customer Service/HelpDesk (Customer Service Rep, Front Desk/Receptionist), Hospitality / Hotel / Catering (Front Desk/Receptionist)
