Overview
Guest Services Executive/Emiratis – Conrad Etihad Towers Jobs in Abu Dhabi, UAE at Hilton Worldwide, Inc.
Position: Guest Services Executive (Emiratis Only) – Conrad Etihad Towers
Job Description
Job Number:
Guest Services Executive (Emiratis Only) – Conrad Abu Dhabi Etihad Towers (HOT0BC9U) Work Locations :
Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi
A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? Â As Guest Services Executive, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team’s
training and development
efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general
product knowledge
necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary  What are we looking for? Â
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a
customer-focused
industry Completed high school certificate or equivalent
Positive attitude
and good
communication skills
Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency  It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in
cash handling
 What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid #J-18808-Ljbffr
Title: Guest Services Executive/Emiratis – Conrad Etihad Towers
Company: Hilton Worldwide, Inc.
Location: Abu Dhabi, UAE
Category: Customer Service/HelpDesk (Front Desk/Receptionist, Customer Service Rep), Hospitality / Hotel / Catering (Front Desk/Receptionist)
