Overview
Guest Service Agent Jobs in Doha, Qatar at Wyndham Hotels & Resorts EMEA
Title: Guest Service Agent
Company: Wyndham Hotels & Resorts EMEA
Location: Doha, Qatar
Summary
The Guest Service Agent is responsible for answering incoming calls while speaking clearly, distinctly and with a friendly, courteous tone. They deal with the requirements and questions of guests in the way that is up to the hotel standards.
Key Responsibilities
- Answering all incoming calls timely and according to the company’s telephone etiquette.
- Direct calls to guests, staff or other departments through the switch board always ensuring the guest’s privacy and confidentiality is kept.
- Place outgoing calls.
- Keep records of calls placed and received, and of related toll charges.
- If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
- Report all telephone defects to the technical department
- Perform administrative work relating to technical faults and problems
- Calculate and quote charges for services such as long-distance connections.
- Takes messages for guests and delivers the same to guests.
- Knows what is required when an emergency call has to be made.
- Is aware of health and safety regulations in the hotel.
- Provides information about hotel services to guests.
- Promote hotel products, services, and promotions when appropriate.
- Keeps track of the wake-up calls and performs wake-up call services.
- Always is polite and courteous on the phone.
- Performs paging services to associates and guests if applicable.
- Set up of conference calls if required.
- Update information about reservations to the departments or in the systems.
- Update directory information.
- Helps with other administrative tasks.
- Work in close cooperation with reception, housekeeping, restaurants, banqueting, kitchen and sales department.
- Performs filing and record keeping activities and ensure that work areas are kept clean and maintained.
- Fluent in English and Arabic is a must.
- Essential to have computer knowledge.
- Enjoy working in a fast-paced working environment.