Overview
Guest Service Agent Jobs in Dubai at TAMANI MARINA HOTEL
We are seeking a professional and customer-focused Guest Service Agent to join our team at Tamani Marina Hotel. The ideal candidate will be fluent in English and Arabic would be an advantage, have at least 1 year of Front Office experience in the UAE, and be proficient with Opera PMS.
Key Responsibilities:
- Welcome guests warmly and ensure smooth check-in and check-out procedures.
- Handle guest inquiries, provide accurate information, and resolve complaints in a professional manner.
- Manage reservations, room allocations, and updates through Opera PMS.
- Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and financial transactions.
- Uphold hotel policies, procedures, and brand standards.
- Deliver exceptional guest service with a positive and professional attitude.
Requirements:
- Fluent in English, Russian or Arabic speaker will be an advantage.
- Minimum 1 year experience in Front Office/Reception in a UAE hotel.
- Opera PMS knowledge is mandatory.
- Strong communication and interpersonal skills.
- Presentable, well-groomed, and professional.
- Ability to multitask and work under pressure in a fast-paced environment.
What We Offer:
- Competitive salary and benefits package.
- Accommodation, meals, and transportation provided as per hotel policy.
- Professional working environment with opportunities for career growth.
Job Type: Full-time
Work Location: In person
Title: Guest Service Agent
Company: TAMANI MARINA HOTEL
Location: Dubai
