Overview
Guest Reservations Specialist Jobs in Doha, Qatar at Client of Crew Life at Sea
Responsibilities
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests regardless of busyness or time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of all hotel facilities services and hours of operation.
- Maintain complete knowledge of all guest room layouts, bed types, decor, appointments and locations.
- Maintain complete knowledge of room availability for any given day.
- Maintain complete knowledge of restricted dates, rates and room types.
- Maintain complete knowledge of all room rates, packages and promotions.
- Maintain complete knowledge of specific arrangements between the hotel and travel agencies, corporate reservations center.
- Maintain complete knowledge of entertainment special events scheduled in the hotel.
- Access all functions of the computer system.
- Set up work station with necessary supplies and resource materials.
- Input all manual reservations into the system.
- Obtain approval from Front Desk management for same-day reservations on near sell-out dates.
- Process confirmation letters.
- Designate and apply appropriate travel agency commissions.
- Initiate deposit refunds for non‑group reservations.
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Title: Guest Reservations Specialist
Company: Client of Crew Life at Sea
Location: Doha, Qatar
Category: