Overview
Guest Relations Supervisor Jobs in Doha, Qatar at Wyndham Hotels & Resorts EMEA
Title: Guest Relations Supervisor
Company: Wyndham Hotels & Resorts EMEA
Location: Doha, Qatar
Summary
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
Key Responsibilities
- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Escorts VIP Guests to their rooms upon arrival, explains the room and hotel facilities and offers them with assistance for the length of their stay.
- Maintains a friendly and caring relationship with the VIP guests during their stay by making a courtesy phone call, providing them with information on the hotel services and local sites of interest, handling their requests such as restaurant reservations and transportation requests.
- Coordinating and multi-tasking job duties in a busy environment.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Greeting guests as they enter and exit the hotel.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way.
- Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
- During peak period, provides help and support to the Front Desk, and Concierge Desk with check-in, check out and handling guest requests.
- Minimum of 1 year experience as Guest Relations within hospitality environment.
- High school diploma or higher qualification.
- Experience in Opera is beneficial.