Overview
Guest Relations Supervisor Jobs in Jeddah, Saudi Arabia at AccorHotel
We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences, supervising the guest relations team, and maintaining the highest standards of service in our establishment.
Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded
Supervise and mentor the Guest Relations team, fostering a culture of excellence and continuous improvement
Coordinate with other departments to handle guest requests, special events, and VIP preparations effectively
Manage and resolve guest feedback, complaints, and issues promptly and professionally
Develop and implement unique guest touchpoints and personalized experiences
Ensure the lobby and Guest Relations desk maintain impeccable standards of cleanliness and organization
Conduct regular checks of VIP rooms prior to arrival to ensure all standards are met
Monitor and manage key performance indicators related to guest satisfaction and operational efficiency
Maintain a visible presence during peak times in key operational areas to enhance guest interaction
Collaborate with the Guest Relations Manager to identify and implement service improvements
Serve as a brand ambassador, building strong relationships with guests and fostering loyalty
Prepare and manage weekly duty rosters to ensure optimal team coverage
Adapt to changing priorities and handle multiple tasks in a fast-paced environment
Desired Candidate Profile
Qualifications
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)
Minimum of 3 years of experience in a guest-facing role within luxury hospitality, with supervisory experience
Exceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgrounds
Strong leadership capabilities and the ability to inspire and motivate a team
Excellent problem-solving and decision-making skills
Proficiency in English; additional languages are a plus
Detail-oriented with a passion for delivering unique guest experiences
In-depth knowledge of luxury hospitality standards and practices
Experience in multicultural environments and serving high-profile clients
Proficiency in hospitality management software
Familiarity with local attractions and services in Jeddah, Saudi Arabia
Flexibility to work evenings, weekends, and holidays as required by the operation
Ability to remain calm and professional in high-pressure situations
Strong organizational skills and the ability to multitask effectively
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Title: Guest Relations Supervisor
Company: AccorHotel
Location: Jeddah, Saudi Arabia
Category: Hospitality / Hotel / Catering (Event Manager / Planner, Hospitality & Tourism, Guest Services)
