Overview
Guest Relations Supervisor Jobs in Ras Al Khaimah, UAE at AccorHotel
Key Responsibilities
Guest Services Supervision Lead the Guest Relations team to provide outstanding service throughout the guest journey from prearrival to departure.
Greet VIP guests, handle special requests, and ensure personalized experiences.
Monitor guest feedback and implement improvements to enhance
guest satisfaction
.
Complaint Handling Address and resolve guest complaints or issues efficiently, maintaining a professional and positive demeanor.
Ensure follow-up actions are taken to exceed guest expectations and build loyalty.
Team Leadership
and Training Supervise, mentor, and train the Guest Relations team to ensure consistent delivery of high-quality service.
Conduct performance evaluations and recommend development plans for team members.
Operational Excellence Oversee daily operations of the Guest Relations desk, ensuring smooth and efficient workflows.
Collaborate with other departments including housekeeping, concierge, and F&B to ensure seamless guest experiences.
Maintain accurate records of guest preferences, complaints, and service recovery initiatives.
VIP and Special Guest Management Coordinate special arrangements for VIPs, honeymooners, and other high-profile guests.
Ensure welcome amenities, room upgrades, and personalized touches are delivered as per resort standards.
Quality and Standards Compliance Ensure all guest service activities align with the resort’s policies, brand standards, and luxury service expectations.
Monitor and manage the implementation of guest
recognition programs
.
Reporting and
Communication
Prepare reports on guest feedback, service trends, and improvement initiatives for
senior management
.
Act as a liaison between the Guest Relations team and management to address operational needs and strategic goals.
Qualifications :
Education:
Bachelor’s degree in Hospitality Management or a related field preferred.
Experience:
Minimum 2-3 years in guest relations or a supervisory role in a luxury hotel/resort.
Skills:
Exceptional
communication
and interpersonal skills.
Strong
problem-solving
and conflict-resolution abilities.
Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
Multilingual abilities are an advantage.
Personality:
Warm, approachable, detail-oriented, and
customer-focused
.
Remote Work
:
No
Employment Type
:
Full-time
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Title: Guest Relations Supervisor
Company: AccorHotel
Location: Ras Al Khaimah, UAE
Category: Hospitality / Hotel / Catering (Event Manager / Planner, Guest Services, Hospitality & Tourism)
