Overview
Guest Relation Executive Jobs in Dubai at International Modern Hospital
To deal with patient requests, enquiries and complaints daily prior to them escalating into a formal complaint
To handle all patient concerns and pro-actively ensure all patients’ needs are met. To be a point of contact for all departments regarding the Patient Experience
To handle any special patient requests and deal with any complaints or patient queries
To encourage excellent standards of Customer Service are delivered across all hospital departments
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their visit to the Hospital
Ensuring that they are the point of contact for any patient related issues within the hospital e.g. OPD appointment delays, procedure delays
Actively listen and respond positively to patient questions, concerns and requests
To assist patients with special requests or any other queries to make sure their visit to the hospital meets their patient expectations.
Assist patients by understanding their needs and recommending the appropriate services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the Hospital.
Daily visits to patients on the ward, ensuring patient expectations are met and that any issues are dealt with and escalated if required
To provide information to patients/visitors and if need be liaise with various departments within the Hospital.
To ensure Data Protection Act guidelines are followed and ensure all information concerning patients is treated in the strictest confidence
Providing information about facilities, programs and other services
Ensuring maximum satisfaction for patients and visitors during their stay at IMH Hospital, either as outpatient or inpatient
Visit all inpatients during their hospitalization
Job Type: Full-time
Pay: Up to AED3,000.00 per month
Experience:
Hospital Healthcare: 2 years (Required)
Language:
Tagalog (Required)
Fluent English (Required)
Location:
Dubai (Required)
Title: Guest Relation Executive
Company: International Modern Hospital
Location: Dubai
