Overview
Guest Experience Specialist Jobs in Jeddah, Makkah, Saudi Arabia at Zad Holding
Title: Guest Experience Specialist
Company: Zad Holding
Location: Jeddah, Makkah, Saudi Arabia
AL MATAEM INTERNATIONAL
Guest Experience Specialist
Restaurants Division · Jeddah head office · Saudi Nationals
Al Mataem International is a growing multi-brand restaurant group in Saudi Arabia, expanding across the Kingdom. We’re hiring a Guest Experience Specialist to own and lift the guest journey across our restaurant brands — protecting our ratings, resolving complaints fast, and turning guest feedback into better experiences.
What you’ll do
● Own the end-to-end guest journey and service standards across our branches.
● Manage reviews and complaints (Google, delivery apps, social) and close the loop with guests.
● Run the mystery-shopper and experience-audit programme and drive the fixes it surfaces.
● Turn guest feedback into insight for Operations, Brand and Training.
● Build and own the guest CRM — capturing preferences, occasions and visit history.
● Run loyalty programmes and targeted campaigns with Marketing to grow retention and repeat visits.
● Report rating trends, resolution rates and audit scores to the Head of Restaurants.
What you bring
● 4–6 years in hospitality guest experience, service or CX, including 2+ in a manager role.
● A track record of improving review ratings and resolving complaints.
● Fluent Arabic and English, a natural hospitality instinct, and calm under pressure.
● Comfort with review platforms, delivery apps and CRM tools.
● Saudi national, based in — or able to relocate to — Jeddah.
Why join
This role is part of our Saudization commitment. We welcome Saudi national talent ready to shape the guest experience of a growing group — with real ownership and room to grow.
Location: Jeddah head office, with regular travel to Riyadh.
To apply: send your CV to [email protected] with “Guest Experience Specialist” in the subject line.