Overview
Guest Experience Leader – Front Office – Crowne Plaza Hotel Festival Jobs in Dubai, UAE at InterContinental Hotels Group
Position: Guest Experience Leader – Front Office – Crowne Plaza Hotel Festival City
Guest Experience
Leader – Front Office – Crowne Plaza Hotel Dubai Festival City
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: United Arab Emirates, Dubai
Hotel: Dubai – Festival City (DUBFC), Dubai Festival City, Po Box 45777, 45777
Do you see yourself as a Guest Experience Leader for Crowne Plaza Dubai Festival City?
At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
The Inter Continental Hotels Group at Dubai Festival City consists of four hotels. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest’s experience an enjoyable one.
A little taste of your day-to-day:
Supervise front office operations during assigned shift
Keep updated on financial targets & compile occupancy statistics
Be familiar with property safety, first aid and fire and emergency procedures
Instruct staff in credit policies and cash security procedures
Conduct job trainings in accordance with departmental standards
Provide constructive feedback & assist in performance appraisal discussions
Enhancing team performance through coaching & advising the staff
What we need from you:
Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Fluency in the English language – extra language skills would be great.
Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
Flexibility – night, weekend and holiday shifts are all part of the job
You’ll have a high school diploma or qualification; a college or university degree would be a bonus.
Experience – ideally, you’ll have spent at least two years in a front desk or guest service position in a 5-star property
Ability to work independently and within a team environment
What you can expect from us:
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants.
So, join us, and you’ll become part of our ever-growing global family.
Who we are:
Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Title: Guest Experience Leader – Front Office – Crowne Plaza Hotel Festival
Company: InterContinental Hotels Group
Location: Dubai, UAE
Category: Hospitality / Hotel / Catering (Hotel Front Desk, Hospitality & Tourism, Guest Services)
