Overview
Graphic Designer Jobs in Dubai at Gravity global group
Position Title: Front Desk Agent
Department: Front Office
Reports To: Front Desk Supervisor / Front Office Manager
Location: Hala Drive Car Rental, [Location]
Job Overview:
The Front Desk Agent at Hala Drive Car Rental is the first point of contact for guests and plays a critical role in delivering exceptional customer service. This position is responsible for handling vehicle rentals, processing customer check-ins and check-outs, managing reservations, providing information about our fleet, and addressing any inquiries or issues. The Front Desk Agent is expected to maintain a high level of professionalism, courtesy, and efficiency in all guest interactions.
Key Responsibilities:
Vehicle Rental Check-In and Check-Out: Greet customers upon arrival, assist with vehicle rental check-in and check-out procedures, verify reservation details, and issue vehicle keys.
Reservation Management: Manage incoming reservations via phone, email, or online booking systems. Ensure accuracy of customer information and vehicle availability.
Customer Service: Provide exceptional customer service by addressing guest inquiries, resolving complaints, and assisting with any special requests or needs related to vehicle rentals.
Information and Assistance: Offer information regarding the vehicle fleet, rental policies, insurance options, and local attractions. Assist customers with arranging transportation or providing other concierge services.
Phone and Email Communication: Answer phone calls and emails promptly, professionally, and accurately, assisting with inquiries, reservations, or transferring calls to appropriate departments.
Record Keeping: Maintain accurate customer records, ensuring that personal information is kept confidential and handled according to company policies.
Billing and Payment: Process customer payments, handle billing discrepancies, and manage the cash drawer, following all company accounting procedures.
Team Collaboration: Coordinate with other departments, including maintenance and customer service, to ensure smooth operations and customer satisfaction.
Compliance and Safety: Adhere to safety, security, and health policies related to vehicle rental services. Ensure compliance with all legal and regulatory requirements.
Problem-Solving: Address any customer issues or complaints professionally, ensuring a timely and satisfactory resolution.
Upselling: Promote and sell additional services, upgrades, or special offers to enhance the customer experience and increase revenue.
Qualifications:
Education: High school diploma or equivalent required. A degree in hospitality, business, or a related field is a plus.
Experience: Previous experience in customer service, sales, or the car rental industry is preferred but not required.
Skills:
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Proficient in using computer systems and rental management software.
Excellent problem-solving skills and the ability to stay calm under pressure.
Strong attention to detail and organizational skills.
Job Type: Full-time
Pay: AED3,000.00 – AED3,500.00 per month
Expected Start Date: 03/05/2025
Title: Graphic Designer
Company: Gravity global group
Location: Dubai
