General Manager; Exchange

Strategic Leadership & Operations:
Manage and oversee the entire day‑to‑day operations, providing concise guidelines and instructions across all corporate departments.

Business Growth & Market Strategy:
Formulate and execute bi‑annual and annual business projections, state annual budgets, and explore expansion opportunities to grow the business and customer base.

Competitive Edge & Performance Tracking:
Evaluate performance targets for branches, analyze monthly financial data, and routinely evaluate market competitors to keep the company ahead of the competition.

Stakeholder & B2B Relationship Management:
Maintain relationships with key representatives of corporate accounts, partnership firms, and financial institutions to capture large‑scale exchange and money transfer opportunities.

Team Development & Succession Planning:
Collaborate with Human Resources to design incentive plans, manage performance appraisals, review organizational structures, and implement a strong pipeline for succession planning.

Brand & Customer Experience Improvement:
Supervise and review client feedback metrics alongside branch leadership to implement strategies targeting the highest standard of customer satisfaction and corporate reputation.

Mentorship & Communication Culture:
Foster a coaching environment to drive high utilization of man‑hours and communicate organizational goals effectively to all staff members.