Overview
General Manager-Automotive Service Center Jobs in Dubai, United Arab Emirates at KinzaHR
Title: General Manager-Automotive Service Center
Company: KinzaHR
Location: Dubai, United Arab Emirates
Job Description
General Manager – Automotive Service Center
Location: Al Quoz 3, Dubai, UA
E
Reports To: Owners / Board of Directo
rs
Company Over
viewA premium independent automotive service center focused on delivering dealership-quality repairs, exceptional customer service, and long-term customer relationships. The organization aims to become one of Dubai’s most trusted and respected automotive service providers through operational excellence, innovation, and outstanding customer experie
nce.
Position S
ummaryWe are seeking an experienced, entrepreneurial, and results-driven General Manager to take full ownership of the day-to-day operations and growth of the service center. This role requires a strong leader who can optimize workshop operations, build strategic partnerships, develop new business opportunities, lead teams, and drive revenue and profitability g
rowth.
Core Responsi
bilities• Oversee and manage all daily operations of the service
center.
• Lead, supervise, coach, and evaluate workshop, service advisors, reception, and administrati
ve staff.
• Plan staff schedules, attendance, leave management, and manpower a
llocation.
• Ensure all repairs meet high-quality standards with minimal
comebacks.
• Monitor workshop productivity, technician efficiency, and labour
utilization.
• Maintain a clean, safe, and well-organized workshop
environment.
• Control operational costs, parts inventory, and procureme
nt activities.
• Implement and maintain SOPs to improve efficiency a
nd consistency.
• Prepare monthly operational reports covering sales, profitab
ility, and KPIs.
• Ensure compliance with health, safety, and c
ompany standards.
Business Developme
nt Responsibilities• Develop and execute strategies to grow revenue
and profitability.
• Leverage industry network to acquire retail, fleet, an
d corporate clients.
• Establish relationships with insurance companies and secure ap
proved repair status.
• Build partnerships with warranty provider
s and fleet operators.
• Develop corporate fleet
maintenance contracts.
• Identify new business opportunities, servic
es, and revenue streams.
• Represent the company in meetings, negotiati
ons, and industry e
vents.
Customer Experience• Ensure a seamless and high-quality customer journey from b
ooking to vehicle delivery.
• Handle customer complaints pro
fessionally and efficiently.
• Improve customer retention, satisfa
ction, and onl
ine reputation.
Qualifications• 5–7 years of experience in managing a dealership service cente
r or large automotive workshop.
• Strong leadership
and team management experience.
• Experience with insurance companies, fleet
accounts, and warranty providers.
• Strong financial, commercial,
and operational management skills.