Overview
General Manager – Aftersales (Automotive) Jobs in Dubai at Career Maker
General Manager – Aftersales (Automotive)
Location: GCC
Overview
We are seeking an experienced and commercially driven General Manager – Aftersales to lead and optimize the aftersales operations for a leading multi-brand automotive group in the GCC. This is a strategic leadership role responsible for driving profitability, customer satisfaction, operational excellence, and business growth across service, parts, body shop, and customer care functions.
Key Responsibilities
- Lead and oversee end-to-end aftersales operations across multiple brands and locations.
- Drive revenue growth, profitability, and achievement of KPIs across service, parts, and body shop businesses.
- Develop and implement aftersales strategies aligned with OEM standards and business objectives.
- Ensure operational excellence, productivity, and customer satisfaction through best-in-class processes.
- Monitor service quality, CSI, retention, and customer experience metrics.
- Lead, mentor, and develop a large, multi-functional aftersales team.
- Manage budgets, P&L, inventory, and operational efficiencies.
- Foster strong relationships with OEMs and ensure compliance with brand standards.
- Identify opportunities for business expansion, digital transformation, and process improvement.
Requirements
- Bachelor’s degree in Engineering, Automotive, Business Administration, or a related field; MBA preferred.
- 15+ years of automotive aftersales experience, including at least 5 years in a senior leadership role.
- Proven experience managing multi-brand automotive aftersales operations in the GCC.
- Strong understanding of workshop operations, spare parts, body shop management, and customer experience.
- Demonstrated success in driving profitability, operational excellence, and team performance.
- Experience working with leading OEMs and managing OEM relationships.
- Strong commercial acumen, leadership, and stakeholder management skills.
- GCC experience is mandatory.
Preferred Background
Candidates with experience in large automotive dealership groups handling multiple passenger or commercial vehicle brands within the GCC will be highly preferred.
Pay: AED40,000.00 – AED60,000.00 per month
Work Location: In person
Title: General Manager – Aftersales (Automotive)
Company: Career Maker
Location: Dubai
