Overview
Front Office Supervisor Jobs in Dubai, UAE at 21c Museum Hotels
Company Description”Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We
support you
to grow and learn every day, making sure that work brings
purpose
to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”Job Description Manage and supervise all tasks of his/her staff to ensure optimal
guest satisfaction
Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
Register and room all arrivals according to established procedures
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
Maintain cashier float and ensure accurate daily report of all money received
Cash hotel guests’ personal and travelers checks and assist with currency exchange
Keep abreast of all modifications to accounting policies and procedures
Knowledgeable of all special
promotion
procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels Perform the audit balances and prepare all works for audit in an orderly fashion
Maintain comprehensive knowledge of standard reservation procedures
Maintain exemplary department standards of behavior and appearance and attitude
Ensure that the front desk work area is kept clean and in an orderly state at all times
Conducts shift briefings to communicate hotel activities and operational requirements
PERSONAL ATTRIBUTESGood written and verbal
communication skills
in English Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a team Ability to focus attention on
guest needs
, remaining calm and courteous at all times
Ability to promote positive relations with guests and patrons
Able to exercise good judgement with difficult guests
Understanding and ability to work in a multi-cultural environment
Qualifications
Degree from School for Tourism & Hotel Management
EXPERIENCEMinimum 3 – 5 years’ relevant experience with at least 2 year at a supervisory level
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Title: Front Office Supervisor
Company: 21c Museum Hotels
Location: Dubai, UAE
Category: Hospitality / Hotel / Catering (Hotel Front Desk, Guest Services)
