Overview
Front Office Supervisor Jobs in Doha Metropolitan Area at Minor Hotels
Title: Front Office Supervisor
Company: Minor Hotels
Location: Doha Metropolitan Area
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Job Description
Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP’s
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Develop and maintain standards for the department, while adhering to Tivoli’s core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel’s Health and Safety policies
Vital part of the hotel’s Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel’s vision, while supporting with departmental goals and vision
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned
Qualifications
Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques
