Overview
Front Office Supervisor Jobs in Doha, Qatar at Minor Hotels
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk team.
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs.
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests.
Empower colleagues to address guest service challenges and ensure all guest issues are tracked and followed up on to guarantee service recovery.
Develop and maintain standards for the department, while adhering to Tivoli’s core standards.
Ensure a safe environment for guests and colleagues by following the hotel’s Health and Safety policies.
Participate actively in the hotel’s Emergency Procedures.
Lead by example and foster an environment of Respect, Integrity, Teamwork, Accountability, Excellence, and positive employee relations.
Understand and promote the Hotel’s vision, supporting departmental goals and objectives.
Communicate effectively with other leaders within the department and hotel.
Maintain strong attention to detail, be highly organized, and able to meet time-sensitive tasks.
Perform other duties as assigned.
Qualifications
Minimum of 1 year of previous Front Desk supervisory experience in a large hotel preferred.
Excellent knowledge of Micros-Opera Property Management System, Word, and Excel.
Excellent written and verbal communication skills with high attention to detail.
SOLUTION-oriented with strong interpersonal skills and problem-solving techniques.
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Title: Front Office Supervisor
Company: Minor Hotels
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering (Hotel Front Desk, Guest Services, Hospitality & Tourism)
