Overview
Front Office Supervisor Jobs in Medina, Saudi Arabia at Hilton
A Front Office Supervisor Intern assists in managing daily Front Office operations and collaborates with customers and Guests as part of a project demonstrating key capabilities in hotel management.
What will I be doing?
As a Front Office Supervisor Intern, you will support the management of daily Front Office activities and work directly with guests. The role involves managing first impressions by performing tasks such as:
Supervising reception operations, including check-in/out procedures
Assisting team members with guest requests and inquiries to ensure positive outcomes
Communicating guest feedback to the Front Office Manager and Supervisors
Providing high levels of customer service at all times
Notifying the team of any VIP guests or special events
Understanding hotel room categories, rates, packages, and promotions
Monitoring the appearance, standards, and performance of the Front Office team, emphasizing training and teamwork
Maximizing room occupancy and promoting hotel services through up-selling techniques
Ensuring team members stay informed about all hotel offerings and policies
Exhibiting leadership qualities that motivate team members to exceed standards
Following safety, health, and fire regulations and procedures
Adhering to company policies regarding front of house systems and equipment
Maintaining brand standards
Collaborating with other departments and fostering good working relationships
Working with your Manager to identify and complete a specific project during your internship
What are we looking for?
Ideal candidates are those committed to delivering excellent guest service, with a positive attitude, good communication skills, and grooming standards. Previous experience in customer service and IT proficiency are preferred. A desire to grow within the hospitality industry is essential.
Additional advantageous qualities include:
Previous supervisory experience
Experience in the hotel industry
What will it be like to work for Hilton?
Hilton is a leading global hospitality company known for luxurious hotels and exceptional guest experiences. Our mission is “to fill the earth with the light and warmth of hospitality,” and our team members are central to this vision.
Work Location: Double Tree by Hilton Madinah Gate
Schedule: Full-time
Brand: Double Tree by Hilton
Job Focus: Guest Services, Operations, and Front Office
Title: Front Office Supervisor
Company: Hilton
Location: Medina, Saudi Arabia
Category: Hospitality / Hotel / Catering (Hospitality & Tourism, Guest Services, Hotel Front Desk)
