Overview
Front Office Shift Leader Jobs in Abu Dhabi, UAE/Dubai at NOVOTEL
Responsibilities
- Lead and supervise front desk team during assigned shifts, providing guidance, support, and performance feedback.
- Manage check‑in and check‑out procedures ensuring accuracy and efficiency.
- Address and resolve guest complaints and concerns with professionalism and empathy, escalating complex issues when necessary.
- Monitor front desk operations to ensure compliance with company policies and procedures.
- Schedule staff shifts and manage coverage to maintain adequate staffing levels.
- Train new team members on front desk protocols, systems, and customer service standards.
- Maintain accurate records of guest information, reservations, and transactions using front desk software.
- Coordinate with other departments to ensure seamless guest experiences and operational continuity.
- Manage cash handling, payment processing, and financial reconciliation procedures.
- Identify opportunities for process improvements and implement solutions to enhance service quality.
- Respond to guest inquiries via phone, email, and in‑person with professionalism and courtesy.
- Ensure the front desk area remains organized, clean, and properly stocked with necessary materials.
Qualifications
- Proven experience in a front desk role with at least 1 year in a supervisory or leadership capacity.
- Excellent interpersonal and communication skills, with the ability to interact professionally with diverse guests and staff.
- Strong organizational and time‑management abilities, with capability to multitask in a fast‑paced environment.
- Proficiency with front desk management systems, reservation software, and basic computer applications.
- Demonstrated problem‑solving skills and ability to make sound decisions under pressure.
- Fluency in English;
Arabic language skills are preferred. - Ability to work flexible shifts, including evenings, weekends, and holidays as required.
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Title: Front Office Shift Leader
Company: NOVOTEL
Location: Abu Dhabi, UAE/Dubai
Category: