Overview
Front Office Receptionist Jobs in Doha, Qatar at Grand Regency Doha Trademark Collection by Wyndham
Responsibilities
- Greet and welcome guests in a professional and friendly manner
- Perform efficient check-in and check-out procedures
- Handle guest reservations, cancellations and modifications
- Provide accurate information about hotel facilities, services and local attractions
- Respond to guest inquiries, requests and complaints promptly and courteously
- Handle cash, billing and payment transactions accurately
- Maintain and update guest records in the system PMS
- Coordinate with housekeeping and other departments to ensure room readiness
- Answer telephone calls and direct them appropriately
- Ensure the front desk area is clean, organized and presentable at all times
- Upsell hotel rooms, services and promotions when applicable
- Follow hotel policies, procedures and service standards
- Ensure guest privacy and confidentiality at all times
Qualifications
- Mandatory:
Previous experience as a Front Office Receptionist in a hotel environment - Familiarity with hotel PMS systems (e.g., Opera or similar)
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Good command of English (additional languages are an advantage)
- Ability to handle multiple tasks in a fast-paced environment
- Professional appearance and positive attitude
- Basic knowledge of cash handling and billing procedures
- Flexibility to work shifts, weekends, and holidays
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Title: Front Office Receptionist
Company: Grand Regency Doha Trademark Collection by Wyndham
Location: Doha, Qatar
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