Overview
Front Office Manager Jobs in Riyadh, Saudi Arabia at AccorHotel
Role Overview
As Front Office Manager at Basiqat Resort by Mantis, you will lead the front office operation ensuring seamless guest journeys from arrival through departure. You will be responsible for creating warm, personalised and memorable experiences that reflect the Mantis philosophy while maintaining the highest standards of service excellence. This role requires a guest‑focused leader who is passionate about luxury hospitality, thrives in a unique resort environment, and can inspire a team to deliver exceptional service while supporting operational readiness during the pre‑opening phase.
What You’ll Do
Front Office Operations Management
- Oversee all daily Front Office operations including reception, guest services, concierge, and arrival/departure experiences.
- Ensure smooth and efficient guest journeys aligned with luxury hospitality standards.
- Maintain consistent service delivery across all guest touchpoints.
- Support pre‑opening planning, systems set‑up, SOP development, and operational readiness.
Guest Experience & Service Excellence
- Create personalised and memorable guest experiences that reflect the Mantis brand ethos.
- Act as a visible ambassador of the resort, building strong guest relationships.
- Manage guest feedback, service recovery, and ensure timely resolution of concerns.
- Continuously identify opportunities to enhance the overall guest journey.
Team Leadership & Development
- Recruit, train and develop a high‑performing Front Office team.
- Lead daily briefings, coaching sessions, and performance discussions.
- Build a culture of ownership, teamwork and genuine hospitality.
- Support team engagement, succession planning and talent development.
Operational & Commercial Performance
- Monitor Front Office performance against key operational KPIs.
- Drive upselling opportunities, room revenue optimisation and guest engagement initiatives.
- Work closely with Reservations, Sales, Revenue Management, and Finance teams.
- Support effective workforce planning, scheduling and productivity management.
Systems, Standards & Compliance
- Ensure accurate use of PMS and Front Office systems.
- Maintain brand standards, policies and operating procedures.
- Ensure compliance with local regulations, Accor standards and guest safety requirements.
- Support audit readiness and continuous improvement initiatives.
Collaboration & Resort Experience
- Partner closely with Housekeeping, F&B, Engineering and Guest Experience teams to deliver a seamless resort operation.
- Support VIP arrivals, special occasions and bespoke guest experiences.
- Contribute to creating a distinctive resort culture and sense of place.
Qualifications
- Saudi national with 6‑10+ years of progressive Front Office experience, including leadership roles.
- Experience with in luxury hotels, resorts or lifestyle hospitality environments.
- Strong understanding of Front Office operations, guest experience and luxury service standards.
- Previous experience in pre‑opening or resort environments is highly desirable.
- Excellent leadership, communication and team development skills.
- Strong problem‑solving abilities with a guest‑first mindset.
- Experience with PMS systems and operational reporting.
- Hospitality Management degree or relevant qualification preferred.
- Ability to thrive in a remote resort environment with a hands‑on leadership approach.
Ideal Profile: A passionate Saudi hospitality leader who combines strong operational expertise with a genuine commitment to creating exceptional guest experiences and developing local talent.
#J-18808-Ljbffr
Title: Front Office Manager
Company: AccorHotel
Location: Riyadh, Saudi Arabia
Category: