Overview
Front Desk Receptionist Jobs in Doha, Qatar at Accor Hotels
Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be really you. It will be a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel, in other hospitality environments, in your country, or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Job Description
To assist the Front Office team with all reception-related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow-ups and providing the highest level of service while adhering to all MGallery standards.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and worldwide!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Be present in the reception or lobby during check-in and check-out times or any event and socialize with guests.
Ensure all guests receive a warm welcome and enjoy their stay by offering the finest personal service.
Respect guest privacy and confidentiality of information.
Review all guest arrivals daily, ensure VIPs are properly flagged, and preferences are updated.
Prepare amenities sheets daily and coordinate with F&B to ensure timely delivery.
Coordinate with FOM on special VIP cards and ensure they are placed in rooms along with amenities before arrival.
Handle guest complaints professionally, resolve issues, and record feedback.
Consult with AFOM or FOM on serious cases or when approvals are needed.
Report all guest comments or complaints.
Assist in other duties as required by the Front Office Manager.
Build and maintain positive relationships with internal customers and guests to anticipate their needs.
Handle guest requests in person, via phone, or email, always following MGallery etiquette and standards.
Qualifications
Experience as a Receptionist, Front Office Representative, or similar role preferred.
0-2 years related experience.
Strong customer service skills required.
Strong organizational skills required.
Additional Information
Your team and working environment:
We are Dream Makers committed to creating memorable moments for our guests and colleagues, inspired by the authentic Qatari warmth and generosity.
Our commitment to Diversity & Inclusion:
We are an inclusive company, aiming to attract, recruit, and promote diverse talent.
Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, a vibrant new retail, commercial, and residential development in Qatar’s capital. It offers 213 luxurious rooms and suites, a spectacular ballroom, five meeting rooms, various restaurants, an exclusive spa, and swimming pool. It is ideal for business or leisure, just 15 minutes from Hamad International Airport and 10 minutes from West Bay.
#J-18808-Ljbffr
Title: Front Desk Receptionist
Company: Accor Hotels
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering (Event Manager / Planner, Front Desk/Receptionist)
