Overview
Front Desk Receptionist Jobs in Dubai, UAE at City Season Hotel
Minimum Requirements:
Minimum 1-2 years experience as Guest Service Agent in a hotel/hospitality industry. Good command of English language written and spoken. Other foreign languages, especially Russian (spoken), is preferred. Pleasing personality. Preferably female.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements. Maintain an
up-to-date
knowledge of the hotel services, supply information and respond to guest queries. Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged. Deal promptly, efficiently, and pleasantly with any queries.
Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report. Control the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and receives the related benefits upon booking. Show around guests of hotel facilities. Assist the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
Coordinate and handle all group requirements and activities once the group contract has been established. Prepare for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged, and registration area assigned. Build and maintain group files for arriving groups and ensure correct information is received for group profile. Meet and escort arriving and departing groups.
Check/reconcile departures for the same day. Send departure letters for the next day and follow up on the departure time. Maintain awareness of sales opportunities, maximizing revenue whenever possible and exceeding our guest expectations. Maintain an awareness of competitive rates and occupancy levels. Be aware of events and what is happening in town. Promote inter-hotel sales and in-house facilities such as our restaurants and Spa.
Establish and maintain good public relations and enhance sales for the hotel at every opportunity. Pass sales leads to the Sales Department and the Front Office Manager. Maintain regular and effective liaison between Front Office and other departments with particular emphasis on Housekeeping. Handle show rounds for all guests and coordinate with sales if any group requires show rounds. Escort all arrivals.
Ensure that all information on guests’ preferences is updated in their profiles. Comply with all Hotel policies and procedures. Strictly implement Hotel Standards at all times.
Job Types: Full-time, Permanent Application Question:
Are you locally available in UAE?
Experience:
Hotel/hospitality industry: 1 year (Required) #J-18808-Ljbffr
Title: Front Desk Receptionist
Company: City Season Hotel
Location: Dubai, UAE
Category: Hospitality / Hotel / Catering, Sales
