Overview
Front Desk Agent Jobs in Doha, Qatar at AccorHotel
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, friendly and engaging service
Processing of guest check-ins by confirming reservations, assigning rooms in collaboration with Housekeeping and Reservations,issuing and activating room key.
Responsible ofall payment types such ascash, checks, debit, credit and all room charges.
Process all check-outs including resolving any late and disputed chargeswhile ensuring all service standards are followed
Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
Handle guest requests, questions and concerns effectively and promptly
Promote a professional team environment
Follow department policies, procedures and service standards
Performs any and all other tasks assigned by management
Upholds the highest standard of internal and external customer service at all times
Qualifications
Proficient in the English Language (verbal & written), second language is an advantage
Previous working knowledge of Opera is an asset
Required knowledge of MS Office
Must be able to handle multiple tasks in a dynamic, fast-paced environment
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Strong interpersonal and problem solving abilities
Additional Information
Our commitment to Diversity & Inclusion :
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
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Title: Front Desk Agent
Company: AccorHotel
Location: Doha, Qatar
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual)
