Overview
Front Desk Administrator Jobs in Riyadh, Saudi Arabia at Furless Permanent
Front Desk Administrator – Furless Permanent Riyadh
Reporting to: KSA Operations Manager
Location: Riyadh, Saudi Arabia
Position Purpose
The Front Desk Administrator plays a key role in driving sales growth and client retention while delivering a warm, professional, and seamless experience for every guest. This role manages reception operations, sales follow‑up, appointment scheduling, and retail support, ensuring all front‑of‑house activities meet Furless standards and comply with Saudi Municipality regulations.
Key Responsibilities 1. Client Experience & Reception
- Greet, register, and guide clients with warmth and professionalism, ensuring every visitor feels welcomed and valued.
- Maintain clear communication in English and/or Arabic
; respond to phone, Whats App, and email inquiries promptly and accurately. - Manage appointment bookings, confirmations, and reminders to maximize show‑up rates.
- Handle complaints empathetically and resolve issues quickly to preserve client loyalty.
- Ensure reception and waiting areas always reflect Furless premium standards – clean, organized, and inviting.
2. Sales & Client Retention
- Promote treatments, packages, and retail products confidently and professionally.
- Educate clients on home‑care routines and follow‑up treatments to encourage repeat visits.
- Actively track and follow up with lapsed or prospective clients to increase return rate.
- Meet or exceed monthly sales and upselling targets set by the Operations Manager.
- Support in‑branch marketing or promotional activities to boost new‑client acquisition.
- Maintain client records, purchase history, and preferences to enable personalized retention strategies.
3. Administrative & Operational Support
- Record all bookings, payments, and transactions accurately in the CRM/POS system.
- Perform daily cash‑up and reconciliation in coordination with Finance.
- Generate and submit daily and weekly performance reports (appointments, revenue, client feedback).
- Maintain compliance with Saudi Municipality standards on hygiene, safety, and documentation.
- Coordinate with the Operations Manager on maintenance, supply orders, and equipment servicing.
4. Professionalism & Team Alignment
- Uphold the Furless image – groomed, polished, and brand‑representative at all times.
- Collaborate with therapists, treatment coordinators, and management to ensure smooth client flow.
- Participate in sales and service training sessions to improve conversion and retention skills.
- Demonstrate punctuality, accountability, and adaptability to rotating shifts (including weekends if required).
Work Schedule & Compensation
- Hours: 48 hours per week / 2 days off (rotational).
- Compensation: Competitive salary + commission based on sales and retention performance.
- Benefits: Medical insurance, training programs, and career development per Furless KSA policy.
Qualifications & Skills
- Education: High school diploma or higher (Diploma in Administration, Customer Service, or related field preferred).
- Experience: 1–3 years in front desk, sales, or customer‑service role (preferably clinic, beauty, wellness, or hospitality).
- Technical: Proficient in MS Office and CRM/booking systems (Fresha experience preferred).
- Communication: Fluent in English (required);
Arabic advantageous. - Sales & Retention: Strong persuasion, upselling, and relationship‑building skills.
- Organization: Excellent multitasking and time‑management abilities.
- Compliance: Knowledge of Saudi MOH/Municipality hygiene standards (training provided).
Personal Attributes
- Sales‑driven yet service‑oriented mindset.
- Professional, approachable, and emotionally intelligent.
- Honest, reliable, and attentive to detail.
- Passionate about beauty, wellness, and client satisfaction.
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Title: Front Desk Administrator
Company: Furless Permanent
Location: Riyadh, Saudi Arabia
Category: