Overview
Fraud Monitoring Analyst Jobs in Doha, Qatar at Talent Leaders Inc.
Job Role Summary
The Fraud Monitoring Analyst will play a crucial role in supporting the Bank’s 24/7 fraud detection and prevention operations. This position involves monitoring real-time alerts, engaging directly with customers to verify transactions, and escalating potentially suspicious activities. Analysts are the first line of defense against fraud, ensuring timely action to protect customer assets and minimize financial losses. The role is essential in aligning with regulatory expectations and upholding trust in the Bank’s financial ecosystem.
Roles
and Responsibilities
Work as part of a 24/7 rotational team with 8-hour shifts, including nights, weekends, and public holidays
Respond to fraud reports and complaints submitted by customers through various channels
Manage incoming fraud alerts and notifications from external financial institutions by adhering to internal protocols
Analyze and handle real-time fraud alerts from internal monitoring systems
Conduct initial reviews of suspicious banking transactions across multiple channels and take timely preventive action
Engage customers for transaction verification and collect necessary information; escalate unresolved or unclear cases
Record all findings, customer interactions, and follow-up actions in fraud case management tools and internal registers
Refer confirmed or complex fraud cases to supervisors or designated recovery personnel for further handling
Liaise with internal departments, correspondent banks, and regulatory bodies regarding fraud-related queries—escalating or redirecting as required
Ensure strict adherence to data privacy, confidentiality, and security protocols
Continuously monitor case progress and support in ensuring open cases are followed through to resolution
Contribute to identifying new fraud trends and tactics for continuous improvement of detection practices
Competences, Skills, and Experience
A minimum of 3 years of relevant experience in areas such as fraud detection, transaction verification, customer service, call center, or compliance
Sound understanding of fraud typologies, including phishing, social engineering, account takeovers, and use of mule accounts
Prior use of fraud alert systems or banking fraud case tools is advantageous
Customer-first mindset with strong communication skills, particularly in high-pressure situations
Analytical thinking with attention to detail and the ability to escalate cases effectively
Strong documentation and reporting skills
Flexible and reliable, with the ability to work rotational shifts including overnight and during holidays
Collaborative approach to work, especially in coordination with compliance and fraud recovery teams
Education, Academic Qualification, Certifications
Bachelor’s degree is required, as per internal standards and policies
Language and Other Selection Criteria
Fluency in English is essential for both verbal and written communication
Proficiency in Arabic is a significant advantage
Clear and precise communication, especially in urgent or sensitive fraud-related situations, is required
Shift and Operational Details
8-hour rotating shifts covering 24/7 operations, including night, weekend, and public holiday coverage
Six working days per week with one day off
Daily handover and shift reporting are integral to the workflow
Operational nature of the role with clear escalation procedures for critical or regulated cases
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Title: Fraud Monitoring Analyst
Company: Talent Leaders Inc.
Location: Doha, Qatar
Category: Finance & Banking (Banking Operations, Risk Manager/Analyst, Financial Crime, Financial Compliance)
