Overview
Fragrance Subscription Assistant Manager Jobs in Dubai, United Arab Emirates at The Perfume Movement
Subscription Assistant Manager
Company Description
The Perfume Movement is redefining personalised fragrance through the intersection of technology, creativity and olfactive expertise. Using advanced algorithms and olfactory AI, we help customers discover and create fragrances shaped around their individual tastes, emotions and preferences.
Each creation becomes a unique olfactive identity, translating personal preferences into a fragrance that feels distinctly their own.
Role Description
The Subscription Assistant Manager is a full-time, entry-level, on-site role based in Dubai, United Arab Emirates.
The role supports the day-to-day management and delivery of The Perfume Movement’s subscription programme, helping ensure subscriptions are accurately processed, customer requirements are recorded, products are prepared and delivered on time, and subscription information is kept up to date.
Working closely with Customer Experience, Operations, Production and Logistics, the role helps deliver a smooth and consistent customer journey from subscription sign-up through fulfilment and ongoing service.
Key Responsibilities
Subscription Management
- Manage the day-to-day administration of active subscriptions
- Maintain accurate records of subscribers, plans, fragrance selections, deliveries and outstanding actions
- Track subscription timelines and ensure scheduled products and services are delivered as planned
- Process new subscriptions, renewals, amendments, pauses and cancellations
- Monitor upcoming subscription requirements and coordinate actions with the relevant teams
Customer Coordination
- Communicate with subscribers regarding plans, fragrance selections, appointments and deliveries
- Follow up when customer information, selections or confirmations are required
- Respond to routine subscription enquiries professionally and promptly
- Record customer preferences and relevant feedback accurately
- Escalate exceptional requests or customer concerns when required
Fulfilment & Logistics
- Coordinate with Production and Operations to ensure subscription orders are prepared correctly and on time
- Prepare and maintain weekly fulfilment requirements
- Verify customer selections, quantities and delivery details before orders are released
- Coordinate deliveries and follow up on outstanding or delayed orders
- Resolve fulfilment discrepancies with the relevant internal teams
Ateliers
- Assist with the preparation and running of The Perfume Movement’s fragrance Ateliers
- Follow established Atelier protocols, procedures and service standards
- Ensure fragrances, materials and customer requirements are prepared ahead of each Atelier
- Support customers throughout the Atelier experience when required
- Coordinate post-Atelier fragrance selections, customer records and fulfilment
Data & Reporting
- Maintain accurate subscription information across internal systems and trackers
- Conduct regular checks for missing, incomplete or inconsistent information
- Prepare basic reports covering subscriber numbers, upcoming deliveries, renewals, cancellations and outstanding actions
- Support subscription performance reporting and operational analysis
Internal Coordination
- Work closely with Customer Experience, Production, Operations, Logistics and other relevant teams
- Maintain clear records of actions, deadlines and responsibilities
- Support subscription-related meetings and follow up on agreed actions
- Identify recurring operational issues and suggest practical process improvements
Minimum Requirements
Applicants must:
- Already be based in Dubai, UAE
- Hold a valid UAE driving licence
- Understand that this is an entry-level position
- Be available to work full-time and on-site
- Be comfortable working directly with customers and supporting in-person fragrance Ateliers
Candidate Profile
- Bachelor’s degree or equivalent qualification preferred
- 0–2 years of experience in operations, customer service, administration, hospitality, retail or a related field
- Comfortable working with spreadsheets, databases and operational systems
- Clear written and verbal communication skills
- Professional and customer-focused approach
- Able to work effectively across different teams
- An interest in fragrance is beneficial, but prior fragrance industry experience is not required
Key Skills
Subscription Administration — Maintaining accurate customer, order and subscription information.
Operational Coordination — Coordinating activities across customer service, production and logistics.
Attention to Detail — Managing customer selections, quantities, schedules and records accurately.
Customer Service — Providing professional and responsive support throughout the customer journey.
Organisation & Follow-Up — Prioritising tasks, monitoring deadlines and ensuring outstanding actions are completed.
Data Management — Using spreadsheets and operational systems to maintain records and prepare basic reports.
Success in the Role
Success will be measured by the accuracy of subscription records, timely fulfilment of customer requirements, effective customer follow-up, smooth coordination between teams, adherence to Atelier protocols and the overall reliability of subscription operations.
Title: Fragrance Subscription Assistant Manager
Company: The Perfume Movement
Location: Dubai, United Arab Emirates
