Overview
Food & Beverage Reservations Clerk Jobs in Abu Dhabi Emirate, United Arab Emirates at Beach Rotana
Title: Food & Beverage Reservations Clerk
Company: Beach Rotana
Location: Abu Dhabi Emirate, United Arab Emirates
Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
As a Food & Beverage Reservations Clerk you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as-
Receive restaurant reservations and ensure maximum up selling
Prepare reservation update daily
Ensure that Guest Comment Cards data are being recorded
Regularly send HTML and other promotional materials to the database
Update regularly the Food & Beverage database
Handle telephone inquiries regarding the promotions run by the restaurants in a polite and courteous manner and as per standards fixed by Hotel
Prepare memos, correspondence, emails and letters internal and external
Ensure all correspondence is filed in a methodical systematic basis
Have full understanding of the procedures when handling restaurant reservations
Send quotation to guests for group reservations upon request
Prepare and assist in sending out bulk mailings occasionally
Prepare daily the buffet tags, menus, etc. of the Food & Beverage Outlets
Follow up the reports required from the Food & Beverage Outlets
Skills
Education, Qualifications & Experiences
You should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork