Overview
Food & Beverage Guest Relations Agent Jobs in Doha, Qatar at Hilton
Food & Beverage Guest Relations Agent
Hilton Doha location Doha, Ad Dawḩah, Qatar category Hotel Full-time HOT0
BHFU Posted:
Apr 1st 2025
JOB DESCRIPTION
As Food & Beverage Guest Relation Agent, you are responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit, and later giving them a warm send-off. To assist in all ways to provide the highest degree of guest satisfaction.
As Food & Beverage Guest Relation Agent, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage guest queries in a friendly, timely, and efficient manner.
Ensure knowledge of menu and all products.
Follow correct reporting procedures if faced with issues.
Practice Hilton Grooming standards including uniform dress code, cleanliness, and personal hygiene.
Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay.
Have a good knowledge of the restaurant’s sitting arrangements.
Comply with hotel security, fire regulations, and all health and safety legislation.
As Food & Beverage Guest Relation Agent serving Hilton brands, you are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude.
Good communication skills (oral and written).
Committed to delivering high levels of customer service.
Excellent grooming standards.
Flexibility to respond to a range of different work situations.
Ability to work on your own or in teams.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree in relevant area.
Experience in Food and Beverage department and/or industry.
Previous experience of cash handling.
Knowledge of Food Hygiene Regulations.
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Title: Food & Beverage Guest Relations Agent
Company: Hilton
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering (Food & Beverage, Server/Wait Staff), Restaurant/Food Service (Food & Beverage, Server/Wait Staff)
