Overview
Food And Beverage Operations Manager Jobs in Beirut Governorate, Lebanon at Patchi
Title: Food And Beverage Operations Manager
Company: Patchi
Location: Beirut Governorate, Lebanon
Job Introduction
Lead and Manage a team in different areas
Ensuring service standards are in line with or above client expectations.
Liaise with the other F&B Supervisor(s) to ensure seamless delivery of all assignments and responsibilities.
To comply with all Company’ policies and procedures.
Role Responsibility
Oversee the service of all food & beverages Operation.
Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time.
Be passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all times.
Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to the Line Manager where necessary.
Liaise with chef on duty to ensure seamless food service and ensure good communication with head chef to provide feedback on food service.
Prepare several reports related to competition, trends, markets study, etc..
Identifying and maximize up selling opportunities for profitable sales growth.
A proactive attitude to continuous improvement is visible with regular meetings to review service delivery including service styles and menu offers as well as positive customer feedback, ensuring that the whole team is engaged in this process.
Report and liaise regularly with management team regarding departmental performance and ensure they are informed of any relevant information or issues.
Knowledge of health & safety and food safety in a catering environment.
Carry out training as required ensuring that your team have the skills needed to excel.
Positive team culture and high levels of productivity and employee engagement are demonstrated.
Attend weekly team meetings to maintain levels of communication across the team.
Able to work on own initiative within a team environment.
A positive working relationship with the client is evident
Financial accountability – achieving monthly targets and departmental figures reporting, including P&Ls.
Setting up weekly and monthly targets for the team.
Essential
Previous track record in a similar role
Proven leadership skills to lead and motivate a team
Competent IT skills including MS Word, MS Excel and MS Outlook
Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
Good time management and organizational skills
Ability to work well under pressure managing multiple workloads
Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations
Knowledge of Health and Safety and Food Safety
Able to demonstrate attention to detail and adherence to standards
Positive approach to learning in role and identifying own training needs as appropriate
Self-motivated with a sense of own initiative
Ability to work effectively as part of a team
Basic Food Hygiene Certificate
Experience of delivering training using company guidelines
Experience in working with Point of Sales Systems