Overview
Food and Beverage Associate – Barista Jobs in Abu Dhabi, UAE/Dubai at Miral Experiences
Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. This opportunity is based within team
Lab Phenomena Abu Dhabi, one of our most innovative and immersive digital art destinations. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World Yas Island Abu Dhabi, Sea World Yas Island Abu Dhabi, CLYMB Yas Island Abu Dhabi, and Team Lab Phenomena Abu Dhabi, and CLYMB Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you’re seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
Job Summary
Drive exceptional guest satisfaction by delivering outstanding food and beverage service in a fast-paced, high-service environment. Ensure a clean, safe dining experience while proactively providing menu recommendations, upselling, and maintaining a welcoming atmosphere. Represent the company’s values—Create Smiles, Share What You Know, Deliver Excellence, and Work as One—by embodying professionalism, attentive service, and teamwork. You will uphold strict hygiene and safety standards, manage dining operations efficiently, and actively support sales goals through engaging guest interactions and upselling strategies.
Align with the UAE labor laws while following company policies to create memorable guest experiences.
Responsibilities Guest Engagement & Service Excellence
- Greets guests warmly and professionally, ensuring a personalized welcome and table setup as per standard procedures.
- Actively listens to guest requests and provides attentive, culturally sensitive service throughout dining experiences.
- Upsells beverage selections pre- and post-meal, along with complementary sides or special offerings aligned with company promotions.
- Relays food orders swiftly and accurately to the kitchen while adhering to sequence protocols for prompt guest satisfaction.
- Handles guest inquiries about the menu with expertise, offering tailored recommendations based on dining trends and preferences.
- Resolves guest complaints courteously, applying guest recovery solutions in line with company policies to ensure positive resolution.
- Manages and operates cash registers (POS systems) professionally, ensuring accurate transactions and cash reconciliation per company standards.
Operational & Food Safety Compliance
- Conducts pre-shift opening and post-shift closing routines meticulously, maintaining outlet cleanliness and readiness.
- Implements standardized housekeeping practices, including restocking condiments, sanitizing equipment, and mopping floors.
- Complies with Health, Safety, and Environmental (HSE) standards, adhering to HACCP protocols and emergency procedures.
- Successfully completes essential food safety training and participates in annual certification to uphold industry regulations.
- Collaborates with the warehouse team to ensure efficient stock restocking and inventory management as required.
Revenue & Business Growth
- Actively promotes full product knowledge of menu-driven and supplementary offerings to encourage trial and consumption.
- Manages waitlists and guest queuing systems to optimize table turnover and maximize dining capacity.
- Supports departmental and company objectives by contributing to performance benchmarks, customer satisfaction metrics, and revenue targets.
- Leverages point-of-sale data and reporting to identify selling opportunities and improve upselling strategies.
- Assists in cross-functional tasks such as shelf stocking, cleaning, and event support to enhance overall team efficiency.
- Implements marketing initiatives, including menu promotions and loyalty programs, to drive guest engagement and sales growth.
Team Collaboration & Development
- Collaborates seamlessly with colleagues…
Title: Food and Beverage Associate – Barista
Company: Miral Experiences
Location: Abu Dhabi, UAE/Dubai
Category: