Overview
Floor Supervisor, Restaurant/Food Service Jobs in Dubai, UAE/Dubai at EBR Consulting
Responsibilities
- Oversee floor operations during service, ensuring smooth workflow and timely execution.
- Monitor table turns, seating flow, and overall guest satisfaction.
- Enforce service standards, sequence of service, and restaurant policies.
- Handle guest concerns professionally, resolving issues before escalation.
- Lead, motivate, and support the FOH team (waiters, runners, hostesses).
- Conduct pre‑shift briefings and communicate daily priorities.
- Provide on‑the‑job training and coaching to elevate service performance.
- Ensure grooming, hygiene, and conduct standards are maintained.
Operational Control
- Supervise opening and closing procedures.
- Coordinate with the kitchen and bar to ensure efficient service.
- Monitor cleanliness of dining areas, stations, and service equipment.
- Support stock control of service items (cutlery, glassware, menus, POS tools).
- Assist in managing reservations and guest flow.
Requirements
- Previous experience as a Floor Supervisor or Head Waiter in an upper‑casual or premium dining concept (UAE experience preferred).
- Strong leadership and communication skills.
- Deep knowledge of service standards, guest experience flow, and restaurant operations.
- Ability to multitask and lead a team during busy services.
- Professional appearance and polished interpersonal skills.
- Strong problem‑solving ability and attention to detail.
- Flexibility with shifts, weekends, and public holidays.
What We’re Looking For
- A proactive, hands‑on leader who sets the tone for the team.
- Someone who understands both guest expectations and operational discipline.
- A calm operator who can manage busy services without losing control.
We are seeking an experienced and service‑driven Floor Supervisor to oversee daily front‑of‑house operations. This role ensures smooth service, maintains standards, supports the team, and drives a consistently elevated guest experience. The ideal candidate combines leadership, discipline, and guest‑focused decision‑making with a hands‑on approach.
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Title: Floor Supervisor, Restaurant/Food Service
Company: EBR Consulting
Location: Dubai, UAE/Dubai
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