Overview

Field Tech; Emirati Talent Jobs in Abu Dhabi, UAE/Dubai at National Reference Laboratory (NRL)

Position: Field Tech (Emirati Talent)

This role sits within the IT Operations function and is responsible for delivering onsite technical support across M42 facilities. The position ensures smooth day-to-day operation of end-user technology, including desktops, laptops, printers, telephony, network connectivity, and business applications. This role acts as a key point of contact for users, providing timely issue resolution, system setup, maintenance, and escalation support while maintaining high service standards in a fast-paced healthcare environment.

Responsibilities

  • Provide onsite technical support across multiple M42 locations for end-user devices and IT systems.
  • Diagnose and resolve hardware, software, network, and peripheral issues including printers, scanners, telephones, and mobile devices.
  • Install, configure, test, and maintain desktops, laptops, workstations, and related software.
  • Support Microsoft 365, Outlook, Active Directory, Windows OS, Mac OS, and Citrix environments.
  • Log, track, and resolve incidents and service requests through IT ticketing systems such as Service Now, JIRA, or Manage Engine.
  • Maintain accurate asset inventory records, stockroom management, and service documentation.
  • Collaborate with L2/L3 teams, vendors, and project teams to elevate and resolve complex issues.
  • Ensure compliance with IT security policies, SLA requirements, and operational standards.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or equivalent qualification.
  • Minimum 3-5 years of hands‑on IT support / field support experience in a complex environment.
  • Strong troubleshooting experience with Windows OS, Mac OS, Microsoft 365, Outlook, and Active Directory.
  • Experience with ITSM / ticketing tools such as Service Now, JIRA, or Manage Engine.
  • Good knowledge of networking fundamentals, Wi‑Fi setup, structured cabling, and hardware support.

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Title: Field Tech; Emirati Talent

Company: National Reference Laboratory (NRL)

Location: Abu Dhabi, UAE/Dubai

Category:

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