Overview
Field Support Engineer Jobs in Abu Dhabi Emirate, United Arab Emirates at Anotech
Title: Field Support Engineer
Company: Anotech
Location: Abu Dhabi Emirate, United Arab Emirates
Field Support Engineer
📌 Role Objective
The Field Support Engineer will be responsible for ensuring the daily operational readiness, monitoring, troubleshooting, and maintenance of infrastructure components, COTS hardware, radio communication equipment, and associated application software deployed on customer sites.
⚙️ Key Responsibilities
🔍 System Supervision & Monitoring
- Perform daily monitoring of system infrastructure, radio equipment, hardware, and software applications
- Conduct initial diagnosis and troubleshooting of technical issues (hardware/software)
- Identify complex issues and escalate to back-office engineering teams with clear technical details, logs, and analysis
- Coordinate closely with customers and remote support teams to ensure continuous system availability
🛠️ Preventive & Corrective Maintenance
- Execute preventive and corrective maintenance activities (hardware replacement, system updates, etc.)
- Apply software updates following defined procedures and maintenance playbooks
- Support Linux-based environments and execute automation tasks using tools such as Ansible
📄 Technical Support & Documentation
- Produce clear and structured incident and maintenance reports
- Maintain accurate documentation of system configurations, changes, and interventions
- Contribute to the continuous improvement of procedures and technical manuals
- Provide on-site technical support to customers
🎯 Profile Requirements
Experience
- 3+ years in field support, technical support, or customer-facing engineering roles
- Strong hands-on experience with IT systems, electronic equipment, or radio communication systems
- Experience in defense, critical infrastructure, or secure environments is highly preferred
- Exposure to system integration and testing is an advantage
Technical Skills
- Good knowledge of Linux-based systems
- Understanding of radio communication principles
- Basic networking knowledge (IP, routing, connectivity troubleshooting)
- Familiarity with hardware/software integration
- Exposure to automation tools such as Ansible is a plus
Soft Skills
- Strong troubleshooting and analytical skills
- Excellent reporting and documentation capabilities
- Ability to work independently and within a team
- Highly responsive and able to handle operational urgencies
- Strong communication and coordination skills
Languages
- Fluent in English (mandatory)
- French and Arabic are an advantage
✈️ Additional Information
- Field-based role with frequent travel across multiple sites
- Work in secure and operationally sensitive environments
- Opportunity to work on mission-critical communication systems