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Field Service Engineer – Software Jobs in Dubai, UAE/Dubai at Siemens Healthineers AG
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June 12, 2026 (4 days left to apply) job requisition :
R-28448
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Software Field Service Engineer The Field Service Engineer – Software is the primary contact for the Radiation Oncology Business (Varian) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The Software service engineer is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each service engineer operates in a designated field service territory and represents VMS.
This requires a high level of professional communication with their team, customers, management, sales and other technical support.
Software FSE operates in a designated field service territory and represents VMS, often as the primary customer contact for software issues. This requires a high level of professional communication with their team, customers, management, sales, and other technical support representatives.
** You are responsible for:
*** Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory.
* Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines.
* Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support.
* Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM.
* Completing software-related preventative maintenance processes on time per VMS guidelines.
* Being able to assess the urgency of the customer’s request and follow through to completion.
* Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service levels.
* Understanding and recognizing the need to escalate incidents when necessary or request additional assistance from more tenured representatives.
* Utilizing appropriate internal assistance request processes and escalations.
* Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills.
* Conducting customer follow-up as needed and ensure customer inquiries and issues are resolved in a timely manner.
* Continuing fluency in known product lines and proactively learning new product information with the goal of becoming fluent in speaking all Varian product language.
* Being able to manage multiple and competing priorities
** Qualifications and Skills .
*** Bachelor’s Degree in Engineering or Equivalent Preferred: 4 – 8 years of related experience
* Prior experience Varian products is preferred.
* Sound knowledge of and professional experience with IT Networks including network analysis test equipment.
* Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience.
* Exercise sound judgment and problem-solving skills.
* Take responsibility and work independently, as well as coordinate team efforts.
* Demonstrate patience, tact, and courtesy with a variety of customers and personalities.
* Able to handle difficult customer situations including troubleshooting in the…
Title: Field Service Engineer – Software
Company: Siemens Healthineers AG
Location: Dubai, UAE/Dubai
Category: