Female Front Desk Representative

Overview

Female Front Desk Representative Jobs in Ajman at My30Minutes EMS Fitness -Ajman

We are URGENTLY hiring for FEMALE Front Desk Representative herein Ajman.

JOB ROLE SUMMARY

As Front Desk Representative; you will play an essential role in ensuring a smooth customer experience, handling client inquiries, and managing bookings.

KEY RESPONSIBILITIES AND TASKS

1. Customer Service & Reception

· Greet clients warmly and assist them with inquiries, memberships, and services.

· Handle inquiries about gym services, pricing, and membership plans.

· Assist new visitors with registration and paperwork.

· Provide directions to locker rooms, workout areas, or trainers

· Ensure professional and friendly communication when interacting with clients in person, by phone, and via email.

· Ensure a polite, professional, and welcoming approach when dealing with all clients.

· Follow-up with clients is done smoothly and professionally to enhance customer satisfaction.

· Maintain positive relationships with clients to improve retention and encourage long-term memberships.

2. Membership Sales & Renewals

· Explain membership packages, promotions, and discounts.

· Process new memberships and renewals.

· Upsell personal training or premium services.

· Keep track of membership expirations and follow up with clients.

3. Appointment & Class Scheduling

· Book personal training sessions and group classes.

· Manage reservations and cancellations.

· Notify clients of schedule changes.

· Follow-Up & Client Engagement

4. Payment Processing & Billing

· Handle cash, credit card, and online transactions.

· Issue invoices and receipts for gym memberships and services.

· Track pending payments and follow up on dues.

5. Facility Maintenance & Cleanliness Oversight

· Ensure the front desk, waiting area, and common spaces are clean.

· Report equipment malfunctions to management.

· Stock up on towels, water, and gym essentials if required.

6. Administrative Tasks & Accounting Support

· Maintain client records, attendance tracking, and required documentation in an organized manner.

· Ensure efficient handling of client inquiries, bookings, and payments at the front desk.

· Answer phone calls and emails promptly.

· Prepare and organize all documents for the accounting company, including:

· Sales invoices for memberships, personal training, and other services.

· Expenses invoices (rent, salaries, equipment, supplies, etc.).

· Monthly reports on revenue and expenses.

· File and store all financial documents properly for easy reference.

7. Conflict Resolution & Customer Support

· Address customer complaints professionally to manger.

· Handle disputes over memberships, cancellations, or refunds.

· Escalate issues to the gym manager if needed.

8. Marketing & Promotions Assistance

· Promote gym events and special offers.

· Encourage social media check-ins and reviews from members.

· Assist with distributing flyers and promotional materials.

9. Team Collaboration

· Work closely with trainers and management for smooth operations.

· Communicate feedback from clients to improve services.

· Attend staff meetings and training sessions.

10. Additional Responsibilities

· Perform any other duties as assigned by the Owner or management to support gym operations.

JOB TYPE:

FULL-TIME

EXPERIENCE:

Front Desk Representative 1 year (Required)

*

Job Type: Full-time

Experience:

Front Desk Representative: 1 year (Required)

Title: Female Front Desk Representative

Company: My30Minutes EMS Fitness -Ajman

Location: Ajman