Overview
F&B Attendant Jobs in Doha, Qatar at IHG Hotels & Resorts
- Follow voco® F&B service sequences and standard operating procedures.
- Wear uniform correctly and maintain voco® grooming standards.
- Attend daily briefings, trainings, and performance reviews.
- Communicate effectively with kitchen and service teams.
- Have thorough knowledge of all F&B standard operating procedures, service quality, product presentation, and offerings.
- Uphold the restaurant’s image by maintaining high standards of guest service and act as a brand ambassador for voco®.
- Acknowledge and warmly welcome returning and regular guests.
- Engage guests with friendly, personalized conversation.
- Offer a buffet orientation or present menus confidently and explain dishes clearly.
- Take accurate orders, noting preferences and dietary requirements.
- Promote menu items and enhance sales through suggestive selling techniques.
- Serve food and beverages with attention to timing, presentation, and quality.
- Check back naturally to ensure satisfaction.
- Resolve service issues proactively or elevate following IHG problem-resolution steps.
- Complete mise-en-place and station setup before service.
- Support buffet service, replenishment, and guest flow.
- Maintain table settings and cleanliness to standards.
- Clean and polish assigned silverware, cutlery, glassware, and chinaware. Ensure all equipment is in proper working condition and used correctly.
- Be fully knowledgeable about all hotel facilities, services, and current offerings.
- Handle flagged reservations and special requests appropriately
- Stay updated on guest arrivals, preferences, dietary needs, and departure schedules
- Answer guest inquiries regarding hotel amenities and nearby attractions.
- Always maintain confidentiality of guest information.
- Assist guests with any issues related to their stay, ensuring a positive experience.
Your day to day
- Follow voco® F&B service sequences and standard operating procedures.
- Wear uniform correctly and maintain voco® grooming standards.
- Attend daily briefings, trainings, and performance reviews.
- Communicate effectively with kitchen and service teams.
- Have thorough knowledge of all F&B standard operating procedures, service quality, product presentation, and offerings.
- Uphold the restaurant’s image by maintaining high standards of guest service and act as a brand ambassador for voco®.
- Acknowledge and warmly welcome returning and regular guests.
- Engage guests with friendly, personalized conversation.
- Offer a buffet orientation or present menus confidently and explain dishes clearly.
- Take accurate orders, noting preferences and dietary requirements.
- Promote menu items and enhance sales through suggestive selling techniques.
- Serve food and beverages with attention to timing, presentation, and quality.
- Check back naturally to ensure satisfaction.
- Resolve service issues proactively or elevate following IHG problem-resolution steps.
- Complete mise-en-place and station setup before service.
- Support buffet service, replenishment, and guest flow.
- Maintain table settings and cleanliness to standards.
- Operate POS systems accurately.
- Clean and polish assigned silverware, cutlery, glassware, and chinaware. Ensure all equipment is in proper working condition and used correctly.
- Be fully knowledgeable about all hotel facilities, services, and current offerings.
- Handle flagged reservations and special requests appropriately
- Stay updated on guest arrivals, preferences, dietary needs, and departure schedules
- Answer guest inquiries regarding hotel amenities and nearby attractions.
- Always maintain confidentiality of guest information.
- Assist guests with any issues related to their stay, ensuring a positive experience.
Room Service
- Set up trays and trolleys according to service standards.
- Answer room service phone calls promptly—within three (3) rings.
- Provide warm and courteous service over the phone, taking food and beverage orders using effective sales techniques.
- Deliver orders promptly to guest rooms, ensuring quality, accuracy, and a personalized touch.
- Clear trays and trolleys from guest rooms and floor corridors efficiently.
- Prepare and place complimentary fruit baskets in guest rooms as required.
- Have thorough knowledge of the room service menu.
- Complete and maintain a summary sheet for…
Title: F&B Attendant
Company: IHG Hotels & Resorts
Location: Doha, Qatar
Category: