Overview
Facilities Service Officer (FSO) Jobs in Al Saudia, Riyadh, Saudi Arabia at Key Facilities Management Intl. Saudia
Title: Facilities Service Officer (FSO)
Company: Key Facilities Management Intl. Saudia
Location: Al Saudia, Riyadh, Saudi Arabia
Job Objective
The Facilities Service Officer aims to ensure the delivery of exceptional operational services within the facilities by providing a positive experience for beneficiaries and visitors, supporting daily operations, and coordinating with operations teams to ensure service quality and compliance with safety and quality standards.
Responsibilities
- Receive and greet visitors and beneficiaries and provide necessary support and assistance.
- Provide information and guidance related to facilities and available services.
- Respond to customer inquiries and handle complaints and requests efficiently and professionally.
- Follow up on maintenance and service requests and coordinate with relevant authorities until completion.
- Monitor facility readiness and report any faults or observations requiring intervention.
- Conduct periodic inspections to ensure cleanliness and safety of facilities.
- Prepare daily reports and document observations and operational activities.
- Coordinate with security, maintenance, cleaning, and operations teams to ensure service continuity.
- Comply with company policies and procedures and occupational health and safety requirements.
- Maintain a professional appearance and conduct reflecting the company image.
- Perform any other tasks assigned by the direct supervisor.
Required Qualifications
- Applicant must be a Saudi national.
- Bachelor’s degree or professional diploma.
- Preferably with prior experience in customer service, facilities management, or hospitality.
- Fluency in spoken English.
- Proficient in computer use and Microsoft Office applications.
Required Skills
- Excellent communication skills.
- Outstanding customer service skills.
- Ability to solve problems and make decisions.
- Ability to work effectively as part of a team.
- Strong time management and organizational skills.
- Flexibility to work in shift systems.
- Ability to work under pressure.
- Attention to detail and commitment to professionalism.