Experience Transformation Senior Manager

We Are

Accenture Song helps organizations create growth through meaningful customer experiences, intelligent marketing, and innovative digital products. We bring together creativity, data, technology, and strategy to help clients build relevant experiences at speed and scale.

The Work

As an Experience Transformation Senior Manager, you will lead customer-centric transformation initiatives that improve customer engagement, brand experience, and business performance.

• Defining customer experience transformation strategies
• Leading end-to-end customer journey redesign initiatives
• Driving digital marketing and personalization programs
• Facilitating customer insight and service design workshops
• Managing complex client engagements and delivery teams
• Identifying opportunities for business growth and innovation
• Collaborating with strategy, technology, and data teams
• Leading executive-level stakeholder discussions

Here’s What You Need

• Bachelor’s degree
• 10+ years of experience in customer experience, marketing transformation, consulting, or digital strategy
• Experience leading customer journey and experience transformation projects
• Strong presentation and stakeholder management skills
• Experience managing multidisciplinary teams

Bonus Points If You Have

• Experience with CRM, Adobe, Salesforce, or marketing technology platforms
• Design Thinking certification
• Experience within consulting organizations