Overview
EStore L1 Support Jobs in Dubai, UAE/Dubai at Agile Consultants
Job Code: 306/001/317
Industry: Information Technology
Employment Term: 1 Year (Renewable, based on performance)
Job Brief
An IT organization is seeking an experienced eStore L1 Support professional to manage and support production environment issues for its e-commerce platform. The role involves troubleshooting platform-related issues, analyzing logs, and ensuring the smooth functioning of existing e-commerce applications. The ideal candidate will have strong expertise in Hybris Commerce, excellent debugging skills, and experience supporting enterprise-level e-commerce environments, including integrations with ERP systems, payment gateways, and third-party solutions.
Job Responsibilities
- Responsible for managing production environment issues on a day-to-day basis.
- Troubleshoot Hybris Commerce platform issues and provide timely resolutions.
- Review and analyze system logs to identify root causes and resolve issues efficiently.
- Provide ongoing support and maintenance for existing e-commerce applications.
- Resolve problems and roadblocks by consistently following through on issues while driving innovation and improvements.
- Adapt and collaborate across functions and business areas to support operational requirements.
- Support integrations involving ERP systems, payment gateways, and third-party platforms.
- Work with Order Management Systems (OMS) and ensure smooth order processing workflows.
- Monitor system performance and proactively identify potential issues.
- Support business operations during public holidays and weekends when required.
Job Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Must be currently based in the UAE and able to join immediately or at short notice.
- 4–6 years of experience in Hybris E-Commerce development and support platforms.
- Strong experience supporting L1 e-commerce production environments.
- Experience working with Order Management Systems (OMS) and payment gateway integrations.
- Experience working with SAP ERP, AEM, 3PL, NERP, and other third-party integrations.
- Experience with multi-channel architecture, data modelling, data exchange, and integrations in Hybris.
Technical Skills
- Excellent expertise in:
- Strong knowledge of Hybris modules such as:
- Good understanding of:
- B2B and B2C commerce flows and architecture
- Familiarity with tools such as:
- SAP Hybris Certification is an added advantage.
Skills & Competencies
- Strong problem-solving and analytical skills.
- Ability to analyze complex technical issues and develop solutions.
- Strong debugging and troubleshooting capabilities.
- Excellent communication skills and ability to explain technical concepts to non-technical stakeholders.
- Ability to work in fast-paced and production-critical environments.
- Ability to collaborate across multiple teams and business functions.
Other Requirements
- Must be willing to provide support during public holidays and weekends.
- Immediate availability is highly preferred.
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Title: EStore L1 Support
Company: Agile Consultants
Location: Dubai, UAE/Dubai
Category: