Overview
EOC Team Lead Jobs in Riyadh, Saudi Arabia at MIS – Al Moammar Information Systems Co.
Title: EOC Team Lead
Company: MIS – Al Moammar Information Systems Co.
Location: Riyadh, Saudi Arabia
Responsibilities
- Lead EOC operations and coordinate 24×7 IT infrastructure monitoring.
- Manage technical teams, resource allocation, schedules, and team development.
- Lead major and critical incident and problem resolution.
- Coordinate Server, Network, Client Platform, Security, and Infrastructure teams during major incidents.
- Monitor alerts and coordinate escalation, disaster recovery, service restoration, and maintenance activities.
- Perform root-cause analysis and ensure corrective actions are implemented.
- Coordinate planned changes, maintenance, testing, and operational activities.
- Maintain operational procedures, documentation, and service records.
- Coordinate with technical teams, service management, and vendors.
- Participate in on-call support for critical incidents when required.
Requirements
- BSc. degree in Computer Science, IT, or related field.
- 5+ years of experience in IT Operations / EOC / Infrastructure Operations.
- Proven experience leading technical teams.
- Experience with Servers, Networking, and Client Platforms.
- Strong understanding of IT Service Management / ITIL practices.
- Experience with 24×7 infrastructure monitoring and operations.
- Strong incident management, troubleshooting, and Root Cause Analysis skills.
- Ability to manage multiple technologies and teams in a high-pressure environment.
- Strong communication and coordination skills.
- Willingness to work onsite in Riyadh or offshore, depending on project requirements.