Overview
Enforcement Quality Assurance for Zakat & Tax Supervisor Jobs in Riyadh, Riyadh, Saudi Arabia at Zakat, Tax and Customs Authority
Title: Enforcement Quality Assurance for Zakat & Tax Supervisor
Company: Zakat, Tax and Customs Authority
Location: Riyadh, Riyadh, Saudi Arabia
Job Purpose
Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives.
Jobholders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports.
Their main operational role includes assisting in the development and communication of quality assurance plans, framework and tools, monitoring the execution of quality assurance plans, providing needed support for the team in evaluating nonconformity cases, suggesting correctives action plans and ensure proper implementation.
Roles And Responsibilities
Understand quality assurance framework and tools, and ensure proper implementation of set department plans
Gather sampling data from different sources and review case samples to ensure compliance with policies, procedures, quality standards and code of ethics
Detect, evaluate and investigate non-conformity cases, define root causes and justifications through negotiating with related internal stakeholders to understand challenges and issues faced
Monitor KPIs and dashboards to highlight achievements or underperforming streams and accordingly determine needed improvements
Develop needed corrective actions for detected non-compliance cases and communicate them with senior team to gather their feedback with needed recommendations and improvements
Escalate serious cases to relevant internal stakeholders to take necessary legislative and judicial actions
Develop quality assurance reports highlighting non-conformity cases, recommended corrective action plans, challenges and achievements, and communicate them with related stakeholders Continuously follow-up with concerned stakeholders to ensure proper implementation of recommended corrective actions in a timely manner
Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
Escalate complex problems to the relevant person to ensure cases/issues are closed properly
Perform other duties as requested
Train junior staff on the different job activities to ensure transfer of know-how, when applicable
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
Support junior staff or direct reports in order to execute their duties according to set policies and processes
Job Qualifications And Requirements
A minimum of 5 years of relevant experience
Bachelor’s degree in Business Administration or equivalent is required
Master’s degree in Business Administration or equivalent is preferred
