Overview
Enablement Officer/Solution Engineer Jobs in Sharjah, UAE/Dubai at TechBiz Global GmbH
Responsibilities
Pre-Sales & Demo
- Deliver high‑quality product demos to prospects and clients
- Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle
- Translate business requirements into technical recommendations for clients
Integrations & Go‑Live
- Lead the full technical onboarding process for clients
- Review and validate integration designs, API flows, and implementation approaches
- Work directly with client developers to ensure smooth, correct, and efficient integration
- Own the go‑live process, from first call to successful production launch
- Ensure clients follow best practices when integrating with CRMs, back‑office systems, wallets, and payment flows
Technical Expertise
- Become an expert in the API, documentation, architecture, and workflows
- Translate complex technical concepts into clear, actionable guidance for non‑technical clients
- Investigate, troubleshoot, and resolve integration‑related issues
- Collaborate with internal product and engineering teams to escalate or resolve technical blockers
Client Support & Success
- Act as the primary technical point of contact for clients during onboarding and integration
- Support Technical Account Managers with technical clarifications and operational questions
- Advise customers on best practices for crypto payment infrastructure, security, and integrations
- Ensure that every client receives a professional, structured, and reliable technical experience
Vendor & Partner Coordination
- Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks
- Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met
Mandatory Experience
- Proven experience as a Solution Engineer, Integration Engineer, or Technical Consultant in a SaaS or fintech environment
- Hands‑on experience with crypto payments, payment systems, PSP/API integrations, or wallet infrastructure
- Strong background in client‑facing roles, pre‑sales, and technical support
- Ability to read, understand, and explain API documentation
- Demonstrated ability to manage technical integrations end‑to‑end
Skills & Competencies
- Perfect English — written and verbal
- Excellent communication skills, capable of interacting with both technical and non‑technical stakeholders
- Strong problem‑solving ability with a structured and analytical approach
- High ownership mindset: able to drive integrations to completion without micromanagement
- Ability to operate in a fast‑paced, high‑expectation environment
- Professionalism, reliability, and a positive, solution‑oriented mindset
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Title: Enablement Officer/Solution Engineer
Company: TechBiz Global GmbH
Location: Sharjah, UAE/Dubai
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