Overview
Education Manager Jobs in Riyadh, Saudi Arabia at Aspire
Aspire has partnered with a prominent beauty brand based in Riyadh, Saudi Arabia. As aninnovativecompany in the e-commerce and beauty retail space, specializing in personal care products, they are committed to delivering exceptional products and services to their customers. They are seeking anEducationManager who will play a vital role in thetraining and developmentof retail teams across regions.
TheEducationManager will be responsible for the development and implementation of training andeducationstrategies across all levels of retail, from front line teams to retail management in free-standing stores, setting paths forretail excellenceand customer centricity to improve key performance indicators. They will partner with retail and wholesale teams to ensure all business objectives are met, diagnosing action plans to drive results.
Responsibilities:
Develop and implement training programs for front line teams in line with Sales, Brand, Marketing and HR Strategies, including but not limited to Brand Training, Make-Up Artistry, Product Training, Sales / Performance Training.
Create a culture of performance by monitoring KPIs and tracking ROI of training programs.
Consistently assess the training andeducationof retail and wholesale teams, with evaluations communicated to theleadershipteam to ensureup-to-dateeducational standards are met.
Create and lead onboarding programs for store and head office teams.
Ensure the highest standards of customer journey and product & service presentation through creating effective mystery shopping journeys.
Develop and maintain an effective digital training platform to support theEducationManager’s strategies.
Create training newsletters to keep teams engaged and up to date with brand, product & service knowledge.
Actively monitor and work with teams to build on CRM initiatives.
Create and maintain training calendars.
Identify points of improvement in service and operations to maximize store/account performance.
Act as a key figure in the execution of retail events, including but not limited to grand opening events and product launches, by coaching store teams on the front lines and providing feedback on performance.
Facilitateeducationand training seminars for retail and wholesale teams relevant to new-hire orientation, product training, and further development where necessary.
Work alongside free-standing store teams and wholesale teams to identify areas foreducationand training on the sales floors.
Keep up with consumer trends and competitors; provide regular updates to theleadershipteam.
Qualifications and Requirements:
4+ years of relevant training andeducationexperience, preferably in the GCC region.
Extensive experience in wholesale partnership and a retail selling environment.
Advanced customer service, make-up artistry, and public speaking skills.
The ability to drive sales through the training andeducationof retail teams.
Demonstrating customer centricity with a focus onservice excellencetranslated through educational focuses.
Strong interpersonal andcommunication skills, with a sense of business acumen.
Ability to work collaboratively to build positive business outcomes.
Fluency in Arabic and English is a must.
Extensive travel and field presence is a must.
We Are Aspire is acting as an Employment Agency in relation to this vacancy.
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Title: Education Manager
Company: Aspire
Location: Riyadh, Saudi Arabia
Category: Retail, Management
