Overview
Education Counsellor – UK and Ireland Jobs in Abu Dhabi, UAE at IDP Education Ltd
About IDP
IDP is the global leader in international
education
services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
RolePurpose
The
Education
Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local
education
system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.
Key Accountabilities
Counsel prospective students to identify appropriate study options including suitable courses and institutions.
Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each student’s needs are being met. This includes advising students withrespectto admissions requirements, processes and qualification options.
Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
Support the student through the admissions, visa and pre-departure processes.
Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.
Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications toeducationinstitutions and accepting the resulting offers.
Identify opportunities to generate leads and effectively leverage these opportunities (e.g., determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and establish effective relationships with them).
Utilize the CRM system to support the end-to-end counselling process including the capture and follow-up of all leads and opportunities to close sales.
Identify new business opportunities in consultation with the BUM.
Maintain regular contact and activities with key accounts (schools, scholarship bodies).
Act with the highest level of accountability with students, clients and colleagues.
Respond to face-to-face enquiries and enquiries via phone and email in a timely manner, with accurate and relevant information.
Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.
Required Experience
Educated to bachelor’s degree level or equivalent.
Fluent in English.
Experience of working in a sales-driven environment with a strong focus on achieving individual and team-based targets.
Knowledge ofeducationinstitutions, admission processes, immigration requirements and their international operations.
Outstandingcommunication skillsand able to com…
Title: Education Counsellor – UK and Ireland
Company: IDP Education Ltd
Location: Abu Dhabi, UAE
Category: Education / Teaching
