Overview
Ecommerce Manager Jobs in Dubai, United Arab Emirates at Rituals (B Corp™)
Title: Ecommerce Manager
Company: Rituals (B Corp™)
Location: Dubai, United Arab Emirates
At Rituals, we believe in transforming everyday routines into meaningful moments. This role is responsible for bringing that philosophy to life across our 6 GCC webstores, creating a digital experience that is as immersive, calming, and premium as our physical stores.
You will lead the growth of our direct-to-consumer business, balancing commercial performance with brand elevation, while acting as a key bridge between Central Head Office and GCC markets to ensure global consistency with local relevance.
Key Responsibilities:
Multi-Market Ownership
- Lead and optimize 6 localized webstores, ensuring each reflects Rituals’ unique brand DNA and storytelling
- Adapt global guidelines to deliver locally relevant yet globally consistent experiences
Commercial & P&L Management
- Drive sustainable growth across all markets, balancing performance with long-term brand equity
- Execute trading plans aligned with global rituals and local cultural moments (Ramadan, gifting seasons)
Customer Experience & Brand
- Create a seamless, sensorial digital journey that reflects the Rituals philosophy
- Elevate every touchpoint, from homepage to checkout, into a moment of connection and inspiration
- Ensure flawless execution of global campaigns, launches, and storytelling
Digital Marketing & Growth
- Lead full-funnel digital strategy with a focus on quality traffic, meaningful engagement, and loyalty
- Strengthen CRM and personalization to build lasting customer relationships
Omnichannel Integration
- Connect online and offline experiences to create a true Rituals ecosystem
- Ensure consistency across stores, webstores, and clienteling touchpoints
Operations & Fulfillment
- Deliver a frictionless and premium service experience, from order to delivery
- Ensure operational excellence aligned with Rituals’ high standards of care and detail
Analytics & Performance
- Use data to continuously refine the customer journey and unlock growth opportunities
- Translate insights into actions that enhance both performance and experience
Central Head Office Collaboration
- Act as the voice of GCC within the global digital community
- Partner closely with Central Head Office to implement global initiatives and share market insights
- Contribute to shaping Rituals’ future digital experience through regional learnings
You Have
- 5–8 years in e-commerce / digital, ideally within premium retail or beauty brands
- Experience managing multi-market e-commerce environments
- Strong understanding of GCC consumers and cultural dynamics
- Commercially driven with a deep appreciation for brand, storytelling, and customer experience
- Strong collaborator across local and global teams
- Data-driven, detail-oriented, and customer-centric
You
- Brings Rituals’ philosophy to life in a digital-first environment
- Balances growth with brand integrity
- Thinks globally, executes with local sensitivity
- Creates experiences that are not just transactional, but meaningful and memorable