Overview
E-Commerce Manager | Arabic & English Speaker Jobs in Abu Dhabi Emirate, United Arab Emirates at Sherwood Middle East
Title: E-Commerce Manager | Arabic & English Speaker
Company: Sherwood Middle East
Location: Abu Dhabi Emirate, United Arab Emirates
Location: Abu Dhabi, UAE
We are seeking a highly driven and experienced Arabic-speaking E-Commerce Manager – Retail to lead, manage, and scale our online retail business in the UAE. This role will oversee the complete E-Commerce ecosystem, including online platforms, customer experience, digital growth, payment systems, marketplace management, and operational performance.
Key Responsibilities:
• Manage and optimize company E-Commerce platforms, online stores, and marketplace channels
• Drive online sales growth, revenue generation, and conversion optimization strategies
• Own the complete customer journey from acquisition, website experience, checkout, fulfilment coordination, and after-sales service
• Oversee payment gateways, checkout flows, ERP/system integrations, and digital operations
• Develop and execute data-driven digital marketing and promotional campaigns
• Monitor website traffic, customer behaviour, and performance analytics to improve ROI and customer retention
• Collaborate with Sales, Marketing, Operations, IT, Finance, and external vendors to ensure seamless execution
• Prepare management reports, sales forecasts, and KPI dashboards for leadership review
• Ensure operational efficiency, stock availability coordination, and marketplace compliance
Key Performance Indicators (KPIs):
• Online Sales Revenue Growth
• Website Conversion Rate
• Customer Acquisition Cost (CAC)
• Average Order Value (AOV)
• Cart Abandonment Reduction
• Customer Retention & Repeat Purchase Rate
• Marketplace Performance & Ratings
• Order Fulfillment & Delivery Efficiency
• ROI on Digital Campaigns
• Customer Satisfaction & Response Time
Requirements:
• 5–8 years of experience in E-Commerce, Digital Retail, or Online Business Management
• Strong understanding of online stores, digital payments, customer journeys, and marketplace operations
• Hands-on experience with E-Commerce platforms, analytics tools, and digital marketing
• UAE market experience is highly preferred
• Strong commercial mindset, analytical skills, and stakeholder management abilities
• Fluency in Arabic and English is required
• Proven leadership and team management skills