Overview
E-Commerce Manager Jobs in Doha, Qatar at Vodafone
Key Responsibilities
- Act as the commercial owner of Vodafone Qatar’s e-commerce channel, with full accountability for GMV, contribution margin, and customer experience.
- Own and manage the e-commerce P&L, including pricing mechanics, margins, promotions, logistics costs, marketing spend, and contribution after fulfilment.
- Build and manage monthly and quarterly trading forecasts (GMV, orders, AOV, conversion, attach rate), track actuals vs plan, and drive corrective actions.
- Lead category and assortment strategy, including decisions on what to sell / not sell, fast vs slow movers, attach products, and category economics.
- Drive analytics-led performance management, using dashboards and funnel metrics (traffic→ conversion→ AOV→ repeat) to optimise growth and profitability.
- Own customer experience across the full e-commerce journey, including checkout, delivery, returns, refunds, and coordination with customer care to reduce contact drivers and improve CSAT/NPS.
- Plan, launch, and optimise e-commerce marketing and trading initiatives, working with performance marketing and brand teams to ensure ROI-driven spend and measurable outcomes.
- Lead seller, brand, and distributor management, including onboarding, commercial negotiations, SLA definition, catalogue readiness, and ongoing performance governance.
- Act as the business owner for e‑commerce technology and UX, translating commercial and customer needs into clear requirements for platform, UI/UX, and development teams.
- Monitor competitive landscape, market trends, and regional benchmarks to continuously evolve Vodafone’s e‑commerce proposition.
Additional Responsibilities
- Generate revenue and overachieve sales targets for e-commerce channels.
- Manage product categories and services offered to customers through digital channels.
- Monitor competition actions and prices, sales trends and make sure Vodafone offer is Up To Date and competitive.
- Plan, run and manage digital offers, promotions and campaigns to meet given sales targets.
- Work closely and maintain relationship with main tech vendors like Apple, Samsung, Google to get their support in new products launches, promotions and campaigns.
- Build long‑lasting e‑commerce partnerships to expand offer and customer reach.
- Coordinate with brand team the editorial plans on all social platforms and consistency of e‑commerce communication across all digital channels (website, app etc.).
- Coordinate work with UI/UX team & web developers to ensure best experience for customers using e‑commerce channels.
- Work closely with terminals and operations teams on forecasting to assure uninterrupted orders delivery to customers.
- Provide analysis and reports on metrics such as daily/weekly/monthly sales by product, category, campaign, channel etc.
Qualifications
- Bachelor’s or master’s degree in business or relevant.
- Minimum 8 years’ experience across digital marketing, eCommerce.
- Proven experience managing an e-commerce P&L, including pricing, margins, logistics economics, and marketing ROI.
- Strong hands‑on experience in category management and merchandising, including assortment planning and trading decisions.
- Demonstrated capability in analytics and performance management, including funnel analysis, cohort performance, dashboards, and forecasting. Must have worked extensively on analytics platforms (Tableau, Adobe Analytics, Power BI, etc.).
- Experience working closely with operations, logistics, and customer care teams to deliver consistent customer experience.
- Prior exposure to seller / marketplace / partner‑led models is highly preferred.
- Strong commercial and financial acumen.
- Data‑driven decision making and analytical thinking.
- End‑to‑end e‑commerce execution capability.
- Strong stakeholder management and influencing skills.
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Title: E-Commerce Manager
Company: Vodafone
Location: Doha, Qatar
Category: