Overview
E-Commerce Manager Jobs in Dubai at THE PIANO GALLERY
E-Commerce Manager – Melodica Music Academy
Location: Dubai, UAE
Role Overview
Melodica Music Academy is looking for an experienced E-Commerce Manager from the retail industry to lead and grow our online business across website, marketplaces and digital channels. The ideal candidate should be commercially driven, hands-on and experienced in managing the full e-commerce lifecycle — from product listing and merchandising to inventory, fulfilment, promotions and revenue growth.
Key Responsibilities
- Develop and execute the e-commerce strategy to drive online revenue, conversion, profitability and customer growth.
- Manage the e-commerce website including product catalogue, digital merchandising, pricing, promotions, landing pages, content and UX.
- Work with developers and technology partners to improve website functionality, integrations, performance and customer journey.
- Manage inventory visibility, stock allocation, order fulfilment, returns and logistics in coordination with retail, warehouse and procurement teams.
- Develop and manage omnichannel initiatives such as click-and-collect, store fulfilment, endless aisle and online/offline integration.
- Manage relevant UAE/GCC marketplaces, ensuring accurate listings, pricing, stock, promotions and performance.
- Lead e-commerce campaigns across Google, Meta, Instagram, TikTok, email, SMS and WhatsApp, working with internal marketing teams/agencies.
- Coordinate product photography, creative assets and digital content with designers and content teams.
- Monitor and optimize conversion rate, AOV, traffic, ROAS, CAC, cart abandonment, repeat purchases and overall online sales.
- Use analytics, customer insights and A/B testing to continuously improve website performance and customer experience.
- Manage e-commerce vendors, agencies, technology partners and logistics providers, including negotiations and budgets.
- Provide regular sales, performance and ROI reports to senior management.
- Identify new digital sales opportunities, marketplace partnerships and initiatives to grow Melodica’s online business.
Requirements
- 5–8+ years of strong e-commerce experience, preferably within retail.
- Proven experience managing e-commerce operations for a multi-store retail business.
- Strong background in website management, digital merchandising, inventory, marketplaces, omnichannel and online sales.
- Experience in the UAE/GCC retail market is highly preferred.
- Strong understanding of Google Analytics, performance marketing, CRM and conversion optimization.
- Commercially and analytically driven, with a proven record of growing online revenue and improving profitability.
- Strong stakeholder, vendor and team management skills.
- Hands-on, proactive and results-oriented, capable of independently managing the e-commerce function.
- Experience in fashion, electronics, musical instruments, lifestyle or other multi-category retail is an advantage.
Work Location: In person
Title: E-Commerce Manager
Company: THE PIANO GALLERY
Location: Dubai
